Welcome to ECOR
- Name/Company name: Sistemas de Instalaciones Gayán, S.L.
- Brand: ECOR
- Address: C/. Alarcón, 108 08930 Sant Adrià de Besòs Barcelona Spain
- Domain name: ECOR.ES
- Tax Identification Number (NIF): B63112619
- Telephone: +34 640 72 14 62
- Email: info@ecor.es
You can consult additional and detailed information about legal notice, data protection, privacy policy and cookies on our website:
- Legal Notice: https://www.ecor.es/content/2-aviso-legal-privacidad
- Privacy Policy: https://www.ecor.es/content/8-politica-de-privacidad
- Cookies Policy: https://www.ecor.es/content/7-politica-de-cookies
How to buy on Ecor.es:
Choose the section of the store; we have arranged it by categories and families that group the products.
Click on a product you are interested in to access the product details and view the full product sheet with prices, photos, certificates, brands, descriptions, and characteristics of the product.
Select the item you are interested in and add it to the basket by clicking the icon under the price (“Add to cart”).
Now you have it in your shopping cart. To select the quantity, you can enter it in the “Quantity” box.
The same product will be added as many times as you click the button. You can then choose to continue shopping or proceed to checkout by clicking “Buy”. During the purchase process you can review the cart to see the total of your purchases and the breakdown of taxes included in the price (VAT). However, the cost of shipping will only appear detailed in the order once you have completed the registration, depending on the destination of the shipment.
If you want to continue shopping, you can browse the different sections and repeat the process as many times as you like; but if you want to complete the purchase, click the Cart icon located in the upper left corner and then “Buy”.
Check your order and proceed to the next steps of the purchase process. If you are already registered, log in with your account or, if this is your first purchase, register.
Once you have entered your information, verify that it is correct and click “Save”. At the email address you provided, you will receive a message saying: “Thank you for creating a customer account on Ecor.es.” If you do not receive the activation email within a few minutes, it may be in your Spam folder since this is our first contact.
Make sure the “Shipping address” and “Billing address” are correct. You can add new shipping addresses to receive your order at work, or to send it to friends, family, etc., or simply to an address other than your usual one. Choose the delivery option that best suits you under “Shipping method” and in the next step choose your “Payment method” (See details in the PAYMENT/Secure payment sections). This way you will have completed your order, which will be shipped as soon as possible in accordance with the options you selected.
Capacity to contract
To place an order you must be of legal age and have the capacity to contract.
Availability of a product
In general, most of the products displayed on the website are immediately available, and Ecor.es works hard to ensure product availability from its suppliers. However, in cases where an item is out of stock or limited, you can check its availability on the product detail page. If the product is not available, the message “Temporarily unavailable” will appear. In that case, you can send us an email through the contact form located on the right, and we will inform you of the expected date of availability.
REGISTRATION / MY ACCOUNT
Create an account
Before placing an order, you must open an account. This will allow you to make future purchases more quickly and track shipments.
To create an account, click on “Log in” and then complete the required information to create your account.
Enter your email and choose your password. It must be a valid email address and a password with at least 8 characters.
How can I recover my forgotten password?
If you do not remember your password or username, you can recover them in the “My account” section. We will send you an email with a new password, which you can change later.
How can I unsubscribe as a user of Ecor.es?
Write us an email at info@ecor.es with your user details indicating that you wish to unsubscribe from Ecor.es and we will proceed. You can also do this via the contact form that you will find on the right throughout your navigation.
MY ORDER
Check if you completed the purchase correctly.
Once your order is placed, we will send you a confirmation email. If you do not receive it, check your Spam folder or contact us at info@ecor.es
How can I know the status of my order?
In the “My Account” section you can check the status of your orders at any time.
How do I remove a product from my order?
Access the Cart icon located at the top left. Click on “View” and in the “Quantity” column use the minus sign to remove the items you do not want, or click “Delete”, as long as the order has not been completed.
Can I cancel an order?
As long as you notify us before the order enters the shipping phase, you may cancel your order and we will refund your purchase amount. If you have any questions, we will be happy to assist you through the contact form or by email at info@ecor.es
RETURNS
What do I do if I receive an order in poor condition?
At Ecor.es we strive to ensure that items arrive in perfect condition. If you exceptionally receive a shipment where the box is wet, damaged, or shows signs that the product may be damaged, do not accept the shipment and the carrier will return it to us. Within the next 24 working hours we will send a new shipment with your products. We appreciate it if you inform us via the contact form or by email at info@ecor.es, including your order number. The costs of the second shipment will be borne by Ecor.es.
Can I return an incorrect item?
If at any time you receive an item by mistake, please contact us via the contact form or email at info@ecor.es. Shipping costs for incorrect products will be covered by Ecor.es. If the products become damaged due to improper packaging, we will not accept the return.
Can I return an item in good condition?
At Ecor.es we do not use plastic seals on products to reduce plastic consumption and its environmental impact. We only use recycled and recyclable cardboard without glue in our packaging. Therefore, for hygienic and sanitary reasons, we cannot accept returns of products.
PAYMENT
Payment methods
At Ecor.es you have the most common payment methods: credit or debit card, Visa and Mastercard, bank transfer, account deposit, and PayPal.
You can make the transaction through the payment gateway using the “Credit card” option.
Payment by credit or debit card:
The user must have a valid credit or debit card and must enter all digits of the card number in the corresponding form. The transaction is completed when the order is placed. Only secure cards with authentication are accepted (“Verified by Visa” and “MasterCard SecureCode”). The order will not be processed until the payment is authorized by your bank.
The SSL (Secure Sockets Layer) system is used, a secure payment environment that encrypts information during the transaction to ensure confidentiality.
Payment by bank transfer or deposit:
If you finalize the order via bank transfer or account deposit, we will provide the information during the purchase process, and your order will be processed once the payment is verified. Important: do not forget to indicate the order reference at the bank, as it is necessary to identify the payment. These are the steps:
- Confirm the order before making the transfer or deposit.
- Make the bank transfer or deposit with the order reference.
- You will receive an email confirming acceptance of your order.
Is VAT included in the prices?
For greater transparency, all prices displayed in our store include VAT, although during checkout it will be shown split between the taxable base and the tax.
Tax-free excluded
Tax Free is not possible since it only applies to products purchased in a physical store and carried by the customer.
Secure payment
Payment through the PayPal gateway is carried out securely using PayPal’s HTTPS security protocol.
SHIPPING
Delivery method:
- Home delivery.
Home delivery process
If you choose home delivery, we will send you an email confirming shipment (when your order leaves our company) and another with a tracking number. For courier shipments, someone must be available to receive the package. If not, please provide your work address, or the address of a friend or family member, and remember to notify them.
Receiving your order by courier
You can receive it at the address of your choice (home, work, etc., but never at P.O. boxes or military APO/FPO/BFPO addresses).
The carrier requires a physical address for delivery, along with a phone number. Sending gifts to other addresses is also possible.
During the purchase process, shipping details are requested, and you may select a delivery address—either the default (same as customer details) or a new address.
An account must be created with the recipient’s full billing details. The order must be completed with the recipient’s name.
We also need your confirmation, credit card details, and a phone number.
Can I stop a shipment that has already left Ecor.es?
No, it is not possible. Once an order has left our facilities for delivery, we cannot stop it.
Delivery times
The standard delivery times for Ecor.es are 48/72 hours.
However, if you need express delivery, you can contact us directly via the contact form or email at info@ecor.es
Orders shipped on Fridays or holiday eves will be delivered starting the next Monday or working day.
Delivery times are those guaranteed by the transport and courier companies we use and also depend on our factory. Nevertheless, they are approximate, considering that external factors—weather, communication delays, traffic, force majeure—may occur. Even so, at Ecor.es we do our best to ensure product availability and timely delivery.
In case of delays, such delays do not imply cancellation of the order nor any compensation. We will notify you by email and send the product as soon as possible. If you ordered several products, they may arrive separately.
TECHNOLOGY
Internet browsers to correctly view the Ecor.es website. The Ecor.es site is optimized for Microsoft Internet Explorer 8 or higher, Mozilla Firefox, Google Chrome, and recent versions of Safari.
You can install the latest versions at the following links:
Screen resolution
This website uses a responsive design that adjusts to all resolutions and screens for correct viewing from any device.
APPLICABLE REGULATIONS:
The present General Conditions are subject to:
European regulations governing e-commerce:
– [Article 14 of Regulation (EU) No. 524/2013] The European Commission offers the online dispute resolution (ODR) platform to make online shopping safer and fairer through access to quality dispute-resolution tools.
Online dispute resolution platform: http://ec.europa.eu/consumers/odr
– Directive 97/7/EC on consumer protection in distance contracts.
– Directive 2000/31/EC on certain legal aspects of information society services, in particular electronic commerce.
Spanish regulations:
– Law 7/1998, of April 13, on General Contracting Conditions, and subsequent modifications,
– Organic Law 15/1999, of December 13, on Personal Data Protection,
– Law 7/1996, of January 15, on Retail Trade Organization, and
– Law 34/2002, of July 11, on Information Society Services and Electronic Commerce and subsequent modifications.