Shipping and Returns
Home Delivery Process
If you have chosen home delivery, we will send you a shipping confirmation email (when your order is about to leave our facility) and another with a tracking number. For courier deliveries, someone must be present to receive the packages at your address. If that is not possible, please provide the address of your workplace, or that of a family member or friend, and remember to notify them.
Receiving Your Order by Courier
You can receive it at the address of your choice (home, work, etc., but never at a P.O. box or military addresses such as APO/FPO/BFPO).
The carrier requires a physical address for deliveries, along with a phone number. Sending gifts to people at other addresses is also possible.
During the purchasing process, you will be asked for shipping details and to select a delivery address. By default (same as customer details) or by adding a new shipping address.
An account must be created with all the recipient’s fiscal details. The order must be completed with the name of the recipient.
We also require your confirmation, as well as credit card details and a phone number.
Can I stop a shipment that has already left Ecor.es facilities?
No, it is not possible. Once an order has left our facilities to be delivered to the customer, we are unable to stop it.
Delivery Times
The standard delivery times at Ecor.es are 48/72 hours.
However, if you would like to receive a fast shipment, you may contact us directly for processing through the contact form on your right or by sending an email to info@ecor.es
Orders shipped on Fridays or the day before a holiday will be delivered starting the following Monday or business day.
Delivery times are those guaranteed by the transport and courier companies we work with and also depend on our factory. Nevertheless, they should be considered approximate, since—aside from being services provided by third parties—there are factors such as weather conditions, communication delays, traffic, force majeure, etc., which we cannot control. Even so, at Ecor.es we do everything possible to ensure the availability of all our products so we can send them within the indicated time frame.
If any delay occurs, it does not imply cancellation of the order or any compensation. We will notify you by email and send the product as soon as possible. If you have ordered several products, they may arrive separately.